Business model
Sales-led diagnosis, implementation SOW, and dedicated tenant.
Company & trust
Trust starts with a claim you can verify.
RelayCX publishes the operating model it can support today, separates proposed controls from certifications, and defines the evidence a customer should expect before production.
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Delivery modelPublished
Privacy & termsPublished
Security obligationsContract-defined
Customer resultsEvidence required
Operating facts
What a buyer can confirm before discovery.
These facts describe the current go-to-market and delivery model. Legal entity details and contractual obligations must appear in the applicable agreement before signature.
Operating region
United States-based operations serving teams across North America.
Access model
Customer-admin invitation after implementation; no public signup.
Commercial contact
hello@relaycx.aiPilot evidence pack
Proof should be produced by the implementation—not added as decoration.
Every pilot should leave behind a reviewable chain from the original scenario to the production decision.
Scenario record
The triggering signal, desired outcome, exclusions, and accountable operating owner.
Baseline & target
Current volume, cycle time, cost, quality, and the agreed pilot target.
Authority map
Data access, allowed actions, approval thresholds, exception paths, and named owners.
Acceptance set
Representative scenarios and the criteria every pilot run must satisfy.
Observed results
Run-level outcomes, exceptions, approval rates, quality findings, and operational impact.
Launch decision
Documented sign-off, remaining risks, rollout limits, and the next accountable owner.
Claims policy
What RelayCX will not imply without evidence.
✓Customer logosPublished only with customer authorization.
✓Performance metricsPublished only with a defined baseline, period, and source.
✓Security certificationsNamed only after the certification is current and verifiable.
✓Compliance statusRequirements are evaluated in diligence and written into the agreement.
The next relay
Ask for the evidence before approving production.
Bring your company, security, legal, and operating requirements into discovery so the SOW can make every obligation explicit.
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