01
Discover
Sales discovery
Map the customer journey, the breakpoints, the teams involved, and the outcome that matters.
→ Delivery
A deliberate path from diagnosis to production.
RelayCX is sold and implemented as a governed customer-operations capability—not activated from a generic registration flow.
03
SOW010203040506
Intent detectedContext assembledSystem actionHuman approvalOutcome tracedIntent detectedContext assembledSystem actionHuman approvalOutcome traced
Six gated handoffs
Nothing enters production without an owner.
Each gate creates a clear decision, artifact, and accountable next step.
02
Diagnose
Scenario, ROI & access
Prioritize a narrow use case, baseline the economics, and identify systems, permissions, and approval owners.
→03
Agree
Implementation SOW
Define scope, acceptance criteria, integrations, control points, responsibilities, and commercial terms.
→04
Build
Tenant & integrations
Provision a dedicated customer workspace and connect only the approved enterprise systems and actions.
→05
Prove
Controlled pilot
Test representative scenarios, tune exceptions and approvals, and measure the agreed operational outcomes.
→06
Launch
Admin-led invitation
The customer administrator invites approved employees after the workspace is ready. No public signup is offered.
→What the SOW resolves
Scope the outcome and the authority together.
The implementation SOW is the bridge between a promising workflow and a controlled production capability.
01Use case and exclusions
02Baseline and success metric
03Systems and data scope
04Allowed actions
05Approval thresholds
06Acceptance tests
07Owners and responsibilities
08Pilot and launch plan
The next relay
Bring one workflow to discovery.
We’ll map the scenario, economics, access, approvals, and delivery boundaries before proposing implementation.
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